1. Q - How much do you charge for engraving?

A - Typically most of our products INCLUDE the engraving of up to 30 WORDS and your logo (if we have it on file ). This is WORDS not LETTERS , so you should be able to say everything you need to say without any additional engraving charges ! If you do choose to write a book on there , then additional WORDS are only a quarter each !

2. Q - How long will it take before my order is done?

A - Most items are ready within 3 to 4 business days for either pick up or shipping. Promotional items and some custom specialty pieces may take longer - your customer service representative can discuss this with you during the ordering process.

3. Q - Can you ship my product directly to my Awards Presentation.?

A - Absolutely - we will be happy to ship any order for you ! We can even ship your order internationally !

4. Q - Do you have my logo and, if not, how much will it cost to add it to my award?

A. - We have a vast library of corporate and stock artwork. We will check our art files for your exact logo. If we do not have it , you can choose from our art files for NO ADDITIONAL cost. The first time we do YOUR LOGO there is a one time art charge of $ 35.00 to digitize and retain it on file for all of your awards !

5. Q - How Can I send you my logo ?

A - We prefer that you email us Corel Draw files up to Version 8. This format is a .cdr format. We can accept other formats such as : .eps , .tif, .ai Please make sure to convert all text to curves or attach the font folders. And of course there is always snail mail.

6. Q -Will I receive a confirmation of my order ?

A - Yes, we will email you a receipt of your order, and we will keep you advised of any questions we have about finalizing your order.

7. Q - How is my product made?

A - We have the latest technology in house production center in Northeast Florida. We have two laser engraving machines. One is an Optical Scanning Laser and the other is a Computer Driven Laser. We can laser on glass, marble, wood, acrylic, leather, rubber and much , much more !

We also offer a full color thermal engraving process which has unsurpassed quality in the industry. This process is superior to other full color options because it will not "scratch" off - it is permanently embedded in your award.

Our Glass Etching technique has been "fine tuned" to provide the best quality and precision etching of your logos into wine bottles, crystal vases, glass objects, even your front door !

8. Q - Can you engrave my antique Trumpet ?

1. YOU BET ! We can put your name/logo on ANYTHING !